# External groups

{% hint style="info" %}
*This section is very similar to the* [*Groups*](/en/for-administrators/tenant-management/settings/groups.md) *section, but can only be found if you have an active* [*IP Telephony channel*](/en/for-administrators/tenant-management/settings/ip-telephony.md)*. Here you can also create, edit and delete external groups and last but not least assign existing users to external groups.*
{% endhint %}

Here you will find: 

* default group (All contacts) 
* other existing groups 
* button to create a new contact contact 
* search box

{% hint style="info" %}
*The External Groups section can be accessed by users with Tenant Administrator or Company Administrator permissions.*
{% endhint %}

Operators will also encounter external groups when handling telephone calls. More details can be found in the section [For operators](/en/for-operators/client-interaction/ip-telephony.md).


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