> For the complete documentation index, see [llms.txt](https://docs.mluvii.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mluvii.com/en/for-administrators/tenant-management/settings/groups/to-whole-group-deprecated.md).

# To whole group (deprecated)

An incoming session is routed to all logged-in operators in the group at once. It provides with following features:

* maximum number of interactions in queue

{% hint style="info" %}
*Reaching the set queue size will cause the widget state to change to offline.*
{% endhint %}

* the possibility to set the maximum length of clients waiting in the queue. When this is reached, the client is routed to the following operator group within the routing

{% hint style="danger" %}
*The "To whole group" strategy comes with an "Unlimited number" of sessions handled by operators (user slots are not applied).*
{% endhint %}

{% hint style="warning" %}
*If the user is a member of multiple groups with different lengths of* [*ACW*](/en/helpdesk/glossary.md) *(After Call Work), **the highest is automatically used as a rule.***
{% endhint %}


---

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