Client interaction

Upon acceptance of the client, the operator sees all the active conversation features available for the client’s entry type. All features can be found in the top panel of the operator’s interface. They are the following:

• WebChat,

• Client tab,

• Videochat,

• Share,

• Templates,

• Browser,

• Hero cards,

• and options of banning clients, redirecting, and ending a session.

In addition to the Webchat channel, the operator can also operate other communication channels in mluvii:

• E-mail,

• Facebook Messenger,

• WhatsApp,

• Apple Messages for Business,

• VKontakte,

• IP Telephony.

An operator can also handle campaigns:

• Telephone campaigns

• WhatsApp campaigns (it looks just like WhatsApp sessions)