Client interaction
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Upon acceptance of the client, the operator sees all the active conversation features available for the client’s entry type. All features can be found in the top panel of the operator’s interface. They are the following:
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,
and options of .
In addition to the Webchat channel, the operator can also operate other communication channels in mluvii:
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,
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,
.
An operator can also handle campaigns:
(it looks just like WhatsApp sessions)