Browser
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The browse tab allows the operator to capture a screenshot of the site the client is currently on. The operator can then handle the image in a similar manner to sharing documents. The client sees everything in his browser in real-time. The screenshot of the client’s website can be restored at any time.
This feature allows you to access the client’s user page in real-time, and you will be able to control the page to a certain extent. Both the client and the operator will still be able to work independently and each will have their own cursor.
As the operator you will be able to:
scroll the page,
fill in the text boxes,
copy, paste, and cut the selected text,
draw on the client page or
insert items into a shopping cart.
The Co-browsing function can only be used in the case of WebChat sessions (in the case of Invitation, the client does not enter the session via the web).
By inserting a short line of code it is possible to disable access to the operator for a certain area of the site. In practice, this security measure may appear like a button or text field. As a result, the client can always control sensitive data and the operator will not be able to delete or copy such data.