Telephone campaigns
Telephone campaigns are an integral part of telephony and represent the process of calling a large volume of clients who meet certain predefined parameters.
When handling the campaign calls by the operator based on the pre-set routing, the outgoing (campaign) calls are automatically directed to the operator and these are then displayed in the Operator section. The operator then may find these campaign calls in the “Waiting” column where also other types of sessions are shown and marked with an icon (megaphone).
Just as with other types of sessions, it is possible to display its preview.
The application supports two types of campaigns:
preview
predictive
The handling of both types of campaigns is very similar, but it is still different.
The campaigns are one of the functions that may not be available, and if you are interested in using them, please contact your sales representative or contact us via the chat on our website with a request for its activation.
It's part of the Enterprise License.
Preview Campaigns
Predictive Campaigns
At that moment, the session (campaign call) is active the operator can choose from the standard options (modifying information about the client, adding tags, completing notes to the session, and the result of the call).
After the expiration of the pre-set ACW (After Call Work) period, another call is routed to the operator. The campaigns may be found in a separate section within the main side menu (a “megaphone” icon).
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