# Templates

The **Templates** tab allows you to search in template messages (the content of the section is managed by the **administrator or an operator** with permission to **manage templates of the tenant**).

Templates can be divided into **folders** (multiple levels) and can be **full-text searched.** After clicking on each template, a preview of the template is displayed and the option to **add the message to favorites**, **copy it to the chat input** for possible text editing, or **send it directly** to the client.

{% hint style="success" %}
*Individual templates can be added with a shortcut **(hashtag #)** to make it easier for operators to search for a particular template, and thus make it easier to check in chats. The definition of hashtags is the **responsibility of the mluvii administrator**. The operator just needs to **type the character "#"** in the chat box and select a **specific shortcut**.*
{% endhint %}

{% embed url="<https://www.youtube.com/watch?v=vVW3HFnrCyw>" %}

{% hint style="info" %}
*In addition to common templates, the operator also has the ability to create their own templates as needed.*
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.mluvii.com/en/for-operators/client-interaction/templates.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.