Templates

The Templates tab allows you to search in template messages (the content of the section is managed by the administrator or an operator with permission to manage templates of the tenant).

Templates can be divided into folders (multiple levels) and can be full-text searched. After clicking on each template, a preview of the template is displayed and the option to add the message to favorites, copy it to the chat input for possible text editing, or send it directly to the client.

In addition to common templates, the operator also has the ability to create their own templates as needed.

Last updated

Was this helpful?