# Templates

The **Templates** tab allows you to search in template messages (the content of the section is managed by the **administrator or an operator** with permission to **manage templates of the tenant**).

Templates can be divided into **folders** (multiple levels) and can be **full-text searched.** After clicking on each template, a preview of the template is displayed and the option to **add the message to favorites**, **copy it to the chat input** for possible text editing, or **send it directly** to the client.

{% hint style="success" %}
*Individual templates can be added with a shortcut **(hashtag #)** to make it easier for operators to search for a particular template, and thus make it easier to check in chats. The definition of hashtags is the **responsibility of the mluvii administrator**. The operator just needs to **type the character "#"** in the chat box and select a **specific shortcut**.*
{% endhint %}

{% embed url="<https://www.youtube.com/watch?v=vVW3HFnrCyw>" %}

{% hint style="info" %}
*In addition to common templates, the operator also has the ability to create their own templates as needed.*
{% endhint %}