Wallboard

The Wallboard serves to monitor the operator activity in the mluvii application in real time. You can choose the monitoring metrics on your own. The Wallboard function is especially appreciated for managing a larger call center.

Create a new wallboard

To create a new wallboard, click the “Manage” button below the table. Click on the green “New Wallboard +” button on the right, name the wallboard and set the individual data.

A number of rows in the wallboard can be set on the page, thus number of variables appearing on one page (1 to 4). The total number of variables set is not limited, the wallboard may have multiple pages. The switching frequency between them can be set in the box Speed of page rotation (measured in seconds).

Information that can be viewed:

  • Login operators

  • Operators in the following statuses - Online, Away, Filling in of Feedback Form (ACW), in active session.

  • Current sessions - at the level of the configuration packages.

  • Completed sessions - for a certain period of time.

  • Average session time in seconds - for a certain period of time.

  • SLA in % - i.e. accepting clients in a given time slot for a certain time.

  • Number of clients in the queue - at the configuration level.

  • The longest waiting in the queue - for a certain period of time.

  • Session ended with flag - i.e. with a certain result of the session for a certain period of time.

  • Average session rating by the client - for a certain period of time.

  • Average waiting time in the queue - for a certain period of time.

By pressing () you can start the transfer.

Tip: The button () on each edge of the line is used to adjust individual wallboards.

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