Operators

On this page, you can see an overview of all operators who are currently logged in. They can be in several statuses.

Online - The operator is available to sit with the customer.
In a call - the operator has a chat or A/V call with the customer.
ACW (After Call Work) - the operator has completed the session with the customer and completes the rating.
Busy - the operator is currently in a video call, has accepted an invitation, or is handling a phone call with a client, or is handling the maximum number of chats and cannot accept another.
Away - The operator is having a break. The timer also shows the time of his/her absence.

You also have the opportunity to look at more details in the columns.

By clicking on the name or surname you move to the user section where you can manage the profile of the operator.
By clicking on an individual group you move to the Group subsection of operators to see the group’s overall settings, including all operators.
When the operator is in a current session, you can see and watch its progress.

Tip: If you see in the list an operator who should not be logged in, you can log him/her out.

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