An integral part of customer care is proper performance evaluation. So the application contains detailed reports.
The number of sessions - sum of all chats, callback sessions, and invitations made by operators
Average waiting time - the average time that the customer waited in the queue before the operator accepted it
Average session duration - The average time the operator communicated with the customer in the session
The number of sessions according to results statistics of the session that was ended according to their results
The number of sessions according to customer rating - selection according to customer sessions
The number of activities - a record of the number of files or screen sharing on the operator or customer side
The number of sent offline forms - a record of the number of offline forms which were sent by clients
You can set all statistics within any time frame.
Notice: You can find the statistics for the current day of operation in the Wallboard section.
Tip: If you want to see more detailed chart data, move the cursor over to it. A toolbar appears where you can zoom in to a part of the chart, cut out, or remove unnecessary data