Widgets

Do you want to modify the form of the Mluvii button on your site? Then you are precisely in the Packages section. Here you can set up a chat widget look, CallBack field or chat window. You can customize colors, texts, logos or profile photos here. You can also add any notes to individual packages.

The application has a preset look and text. If you do not edit the settings according to your preference, the application will use the basic settings.

Create a new package

Click the “Add” button to set up the new configuration package. Fill in the name and by using the icon () select either an existing routing command from the list or create a new one (click the “Add” button, name the command and save it, set it up later) and click “OK” to save the setting. You have just created a new configuration package, which you can customize as described in the following sections.

General settings

Here you can choose the routing and startup commands to the package. We recommend that you review the Routing and Commands sections before setting them up. You can also insert your own package using the code:

$oo.setting(function (widgets, texts) {

// possible configuration

});

In the General Settings section you find javascript code, which you can simply paste into your site. Just press the “Copy Code” button and paste it to your site or elements. Or you can create your own test website.

Button

  • You can set the button when selecting the button appearance, setting its form and type of entry (chat, callback or video call)

  • Position setting - place the button on the page. You can choose from the right, left, top, or bottom positions, or choose your own placement with horizontal and vertical offsets.

  • The Z-index determines which element is in the foreground (the higher the z-index, the more in the foreground).

  • color settings - indication of Online, Busy, Offline status.

  • display/hide buttons in certain states.

CTA (pop-up)

CTA or Call to Action is an element that will help you catch the visitor’s attention on the page. It can be text, a custom image, or an element in an iframe that will appear after a set time. You can set the size, offset, or color of the text yourself. You can also completely switch off the pop-up.

Note: By offsetting the CTA, the offset is considered from the top center of the button.

Chat

Here you can set all the parameters that apply to the chat window and entry, exit and offline forms.

You can edit:

  • the company logo - we recommend a square image or gif format. You can edit its position in the editor.

  • text in the top bar - setting the company name, setting the entry message (in several languages).

  • color of individual elements - color of texts, color of operator and customer conversation bubbles.

  • position and offset - the position of the chat window (right, left, middle...) and its offset from the edges.

  • the size of the chat window - you can set the width and height as needed.

Forms

Mluvii distinguishes 3 types of forms: entry, feedback and offline. For your widget you can use either the basic Mluvii form (or you can choose its GDPR variant) or use iframe to create your own.

If you do not want to use forms to chat with your customers, you can simply turn them off.

Note: For the offline form, it is necessary to enter the email from which conversation transcripts will be sent to customers.

Showroom

The Showroom serves to visually set up for a connection through the CallBack feature. Set up here the background of the showroom, i.e. image, visualization or color scheme. A separate input and output form is set here.

Note: However, these customizations have one exception - CallBack settings are always controlled by color and image settings Default package and not one’s own package.

Tip 1: You can check your package settings before its set up by clicking on the “Review” button. You can perform such a review with the showroom, chat, CTA, or the selected form.

Tip 2: To test how your package behaves in a real environment, click on the test page. If you have the routing and group set correctly, you can try a session from the beginning to the end.

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