Client interaction

Upon acceptance of the client, the operator sees all the active conversation features available for the client’s entry type. All features can be found in the top panel of the operator’s interface.
They are the following:

• Chat,
• Client tab,
• Videochat,
• Share,
• Templates,
• Browser,
• End chat/call,

• Hero cards,

• and possibilities of blocking clients, redirection, and ending a session.

In addition to the regular chat channel, the operator can also operate other communication channels in mluvii:

• E-mails,
• Facebook,
• WhatsApp,
• VKontakte,
• IP Telephony

An operator can also handle outbound campaigns (phone, e-mail).

• Campaigns,
• e-mail campaigns will be added later