Videochat

The videochat feature allows communication between audio and video devices between the operator and the client. The feature is available only if the operator has a maximum of one conversation active.

In case the customer enters via the Video Call, CallBack, or Invitation button, this feature is automatically turned on - the operator can see the customer in the default settings, and both the customer and the operator hear each other.

If the customer enters through the chat window, the feature can be turned on in the Call tab. After clicking the Call button, the camera output and the control buttons appear in the left column. It can turn audio and video on and off and possibly expand the screen to the full screen. After clicking the Call button, the customer’s chat prompts him to start a video call - here he can accept or reject it.

When a video call is launched, the application asks the customer to allow the browser access to audio-visual devices. Since the customer often does not know where to allow the browser to access the camera and microphone, we have added the status of these services directly to the operator environment. This not only gives the operator an instant overview, but the customer is also informed that the browser does not have access to his/her audiovisual equipment.

During the call, both the customer and the operator have the option to turn on/off both audio and video, or expand the video screen. The operator can take a screenshot of the customer’s screen - it is stored in the session files (Share tab). All other active chat features can be used during the video call.

The video call can be ended at any time by both the operator and the customer, and the session can be continued without it.

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