Profile

Use the profile section (in the top right corner) to set login details or reset your password. At the same time, you will use it regularly to change your status from Online to Away and back whenever you want. The current status of the operator is displayed without the need to enter the section.

Next to the icon is the name of the logged operator and his current status. The operator is either online or Away. The Away status can be supplemented by one of the available reasons for absence (away reasons). Only the company administrator is allowed to set the Away reasons.

After clicking on the Profile section, an operator has the option to check how much time he has spent within each type of pause. He is able to recognize in the list which break is paid and which is not. At the same time, he knows how much time he has left until the time allowance for a specific away reason (green coloring) is exhausted, or how much time he has exceeded (red coloring).

The away reason (pause) for which the time allowance has been used up will be inactive and its possible manual setting is only possible for the administrator in the Operators section. The operator is notified of each automatic change of the pause type (after the time allowance is used up) by a notification, which is displayed in the right part of the screen.

Profile Settings

After clicking, a window will appear with options to change the status (status away without giving a reason or with specific away reason). The last user item is transferred to profile settings.

The Profile section is divided into two parts. In the first, “Edit Profile” opens automatically and you can edit your basic and login information or change your password.

In the second, “Tenant”, you can set up your name/nickname, position, and possibly a photo, which clients see during a conversation.

If an operator handles e-mails he can also set his e-mail signature here.

Tip: At the top right, you can use the "Go to" button for quick access to your own files, templates and sessions.

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