Workspace

The operator’s workspace contains all the functions for working with clients. Before you start a conversation you can change the operator status, set up notifications, check through the history, set up notifications of sessions or send an invitation for a conversation.

Status of operator

The operator’s status serves as an expression of the operator’s preparedness to accept new clients. In the default setting the operator’s login is in the “Online” state. This status can be changed at any time by the operator by clicking on the Profile icon at the bottom of the main sidebar. Here he has the option to select the status Away without a reason, or a specific type of break (lunch, personal, etc.).

You can change the status back to “Online” in the same manner.

Invitation

Invitations are used to directly connect the operator with the client. You need to generate an Invitation code for this connection. The client must then enter the code in the Invitations field set by the administrator on the company’s website. Alternatively, the Invitation URL can be used. Then it is enough for the client to visit this address just like any other site. Invitations are unique and unlimited, but they are valid for single use only.

Exceptions are invitations generated via REST API, which can be used repeatedly. At the same time, it's sometimes useful to invalidate some URLs so that they can no longer be used to connect to an operator. You can find more information in the REST API section (link above).

Notifications

The application allows you to set notifications for new incoming clients or messages from them if the application window is not active (i.e. the operator is switched to another browser tab or the window is minimized). You can set up audio alerts and browser notifications when a new client enters a queue or there is a new message from a client in an active conversation.

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