Browser support

Here is a list of support for each of the mluvii application individual features when the customer enters from different web browsers. The operator always connects through Google Chrome.

Windows operating system

Function Chrome Firefox Edge IE 11 Opera
Chat (Operator and Customer)
Sending files in chat (Operator)
Sending files in chat (Customer)
Screen Sharing (Operator) ✔* x
Co-browsing (Customer) ✔** x x x
Desktop sharing (Customer) ✔* x x x
Desktop File Sharing (Operator)
Desktop File Sharing + QR Code (Customer)
Screenshot (Operator)
Audio/ Video chat (Operator) x
Audio/Video Chat (Customer) x
Video Call (Operator) x
Video Call (Customer) x
Draw in Browser (Operator)
Call Transfer (Operator)
Hero Cards
Client Chat History

Other operating systems and devices

AV inputs on Apple mobile devices are supported from iOS 12 version and higher.

Function MacOS Safari MacOS Chrome iOS Safari iOS Chrome Android Chrome Android UC Browser
Chat (Operator and Customer)
Sending files in chat (Operator)
Sending files in chat (Customer)
Co-browsing (Operator) ✔** x x x x
Screen Sharing (Operator) x x x x
Desktop sharing (Customer) x x x x x
Desktop File Sharing (Operator) x x x x
Desktop File Sharing + QR Code (Customer) x x x x
Screenshot (Operator)
Audio/ Video chat (Operator) x
Audio/Video Chat (Customer) x x
Video Call (Operator) x
Video Call (Customer) x x
Draw in Browser (Operator) x x x x
Call Transfer (Operator)
Saving and reading cookies despite the browser prohibition x x x x x
Hero Cards
Client Chat History ✔*** ✔*** ✔***

* The operator must install the appropriate desktop sharing plugin

** The customer needs to install the appropriate desktop sharing plugin

*** The funcionality can be guaranteed only when the client disables Safari default setting “Prevent Cross-Site Tracking”

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