Audio/Video

Microphone

  • integrated or external (headset)

Webcam

  • minimum resolution: 640x480px/
  • minimum refresh rate: 30fps
  • ideally made by reputable company (Jabra, Logitech,...)

Headsets: It is impossible to recommend one particular type. There are several factors to consider:

  • "one/both ears"
  • wired/wireless model
  • USB/3.5 mm jack
  • price (standard, premium)

Because operators use the headset all day long, it's good to think about their comfort.

Number of screens

  • 2 is highly recommended for more comfortable work of operators,
  • FullHD resolution (1920x1080 pixels)

Specifications of the A/V chat

  • 2 participants (1 client and 1 operator) as a standard
  • up to 6 participants (1 client and 5 operators) and it depends on the particular license type

Network requirements

  • internet connectivity: min. 4MB/s

For more information regarding setup options for A/V sessions, plese click here.

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