Deployed on: 26. 5. 2020
1) More operators can cooperate in a session
The cooperation of operators in mluvii is even easier. If a client’s inquiry has got an operator stumped, they can newly invite another operator to the session. They can share files with the client or hold a collective chat conversation. You only have to click “Invite” in “Collaborators” section during a session. There the operator chooses a specific available operator or a group of operators and invites them to the session. Like in redirecting conversations, a short message that the client will not see can also be added to the invitation. In a collective conversation, operators are distinguished by user names and newly also by icons or profile pictures.
2) Communication API for easier integration of chatbots
If you have a chatbot based on the third-party technology, you can connect it to mluvii now. We have prepared a communication API for you, thanks to which you can easily connect your chatbot yourselves in the chatbots setting section. You can read the details in our documentation.
Minor changes to the application:
We have changed the design of the session and e-mail details in the tables to make them better arranged
A minor change in the contacts list in the merge of two clients
We have fixed group filtering in the “Operators” screen
Thank you for your feedback, which helps us to improve mluvii. :)