Deployed on: 02. 02. 2021
1) Video call background
Your home office operators no longer have to worry about clients seeing directly into their flat during video calls. You can now set a uniform background for them at the level of the entire tenant; you can either choose a specific image or blur the real background.
2) Attractive Offer cards
Use a new feature when creating your own Hero Cards or forms, thanks to which you can increase sales via chat by up to 10%. Insert an image or video directly into the card, which will use a URL to guide the client to a specific type of goods or service. You can find the function when editing a card/form in the drop-down menu under “Add”.
You can use this separately or incorporate it into already created Hero Cards / forms.
3) Check the status of the call directly in the dialpad
During the call with a client, you can check the status of your call directly in the mluvii dialpad. You can easily tell if you are still in the ringing phase or are already connected to a live call.
4) External telephone as a new destination in routing
If you need clients to call you in exceptional cases, for example outside working hours or on holidays, you can redirect the most important requests to an external telephone. Just add it in the routing as a destination.
5) Possibility to select the number which the operator uses to call clients
If your company has more than one phone number set up in mluvii, the operator can now choose which one to use to call a client. But it’s up to you if you allow operators to do it.
6) Automatically assigned parameters from the Contact Directory
If the incoming client exactly matches the Contact Directory, this entry is automatically assigned to the session and the client’s parameters are used in the routing for all subsequent sessions.
7) Editing tags in the REST API
Automatic tag assignment is now also possible in chatbot conversations. You can edit tags in our API, even in bulk, and the chatbot can also work with tags via new endpoints in the REST API.
8) We have slightly improved the integration with WhatsApp
Communication through WhatsApp is becoming more and more popular, so you can have more than one account connected in one tenant. For better clarity for both you and your clients, you can now add a company logo and additional description of the company in the settings. To connect a new WhatsApp account, contact us at firstname.lastname@example.org or directly via the chat on our website.
Minor changes in the app:
- Columns you choose will now be saved in the session table even after logging in again.
Thank you for your feedback, which helps us to improve mluvii. :)