VKontakte

VKontakte, or VK, is another of the communication channels that you can operate within mluvii. If you don't see the section and would like to use Apple Messages for Business, contact your sales representative or use chat on our website.

VK sessions are represented by their own icon and operators handle them in the same interface, similar to chat sessions.

Both the client and the operator can send text messages (text formatting isn't supported) and emoticons. It is also possible to send files via chat, previews or at least of their type which the operator sees directly in chat. Video and audio files can also be played directly in mluvii.

Files sent during the session are stored in the the Session Files and can be accessed even after the end of session.

The range of supported files may be limited if you choose to block certain file types across the mluvii platform.

As with chat sessions, the operator has the option of using the Contact directory, has a history of previous communication and can enter the result with a note at the end of the session.

In addition, available templates and tags can be used in a session. An ongoing session can also be redirected to another operator or group of operators.

Reconnect a session with a client

Since version 2.82 the operator can resume a session that has already been terminated. This allows you to reply to the client after a longer period of time, for example with a solution to their request.

The new session is simply called up from the session table in the details of the specific session.

For VKontakte sessions it is possible to resume the session without time limit.