WebChat
WebChat lets you send text messages or emojis between the operator and the client. Through WebChat the client can also send the operator a file from his computer or mobile device. To use the chat features, use the icons next to the message box. By combining the "#" character and the template shortcut, you can simply paste the desired message directly into the WebChat. Learn more about setting shortcuts in the For administrators section.
If necessary, the operator can expand the chat window by dragging or tapping the button on the left edge of the chat window in the middle.
In addition to regular chat messages, there are also system messages for session status (e.g. when a video call is started).
Supported formatting options in chat
| Format | WebChat | Facebook Messenger | Apple Messages For Business | VKontakte | |
|---|---|---|---|---|---|
Size | ✔ | x | x | x | x |
Bold | ✔ | x | ✔ | x | x |
Italics | ✔ | x | ✔ | x | x |
Underline | ✔ | x | x | x | x |
Numbering | ✔ | x | x | x | x |
Bullets | ✔ | x | x | x | x |
Line Break | ✔ | ✔ | ✔ | x | x |
Last updated