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  • LICENSE TYPES
  • FOR OPERATORS
    • Login
    • Workspace
    • Accept client
    • Client interaction
      • WebChat
      • Client tab
      • Videocall
      • Share
      • Templates
      • Browser
      • End Session
      • Hero Cards
      • E-mail
      • Facebook Messenger
      • Apple Messages for Business
      • WhatsApp
      • VKontakte
      • IP Telephony
      • Telephone campaigns
    • Profile
  • FOR ADMINISTRATORS
    • Company management
      • Licences
      • Users
      • External contacts
      • Performance
      • Operator metrics
      • Dashboards
    • Tenant management
      • Contact directory
      • Sessions
      • All e-mails
      • Operators
      • Campaigns
        • Telephone campaign
          • Campaign Contacts
          • Missed Calls
        • WhatsApp campaign
          • Campaign Contacts
      • Settings
        • Groups
          • By operator utilization
          • To whole group (deprecated)
        • External groups
        • Routing
        • Rules
        • WebChat
        • Forms
          • Forms
          • Hero Cards
        • Chatbots
          • API chatbot
          • Microsoft Bot Framework chatbot
        • WhatsApp
          • Registration process
          • Adding a new phone number
          • Eligible Phone Numbers
          • Pricing
          • Template Messages
            • Conversations
          • Whatsapp ecosystem comparison
          • Data security and GDPR
          • Add WhatsApp widget to website
        • Apple Messages for Business
          • Add Apple widget to website
          • Data security and GDPR
        • Facebook Messenger
          • Add Facebook Messenger widget to website
        • VKontakte
        • E-mails
        • IP Telephony
        • Files
        • Templates
        • Routing visualization
        • Application
          • General
        • Blacklist
        • GDPR
  • FOR IT SPECIALISTS
    • Supported widget methods
    • Add WebChat button to website
    • Add Apple widget to website
    • Customization
      • Customized forms
        • Entry forms
          • Basic entry forms
          • Tenant selection forms
        • Feedback form
          • Basic feedback forms
          • Feedback forms with emojis
          • Feedback form with stars
        • Offline forms
      • Parameters
      • Customized Pop-up
      • Customized functions
      • Customized microsite
    • Public API
      • Authentication
      • Swagger
      • Public API FAQ
      • Webhooks
      • Webhooks FAQ
    • WIDGET API
    • Co-browsing
    • Mobile SDK
      • Android
      • iOS
    • Chatbot connection
      • Microsoft Bot Framework
      • API chatbot
        • API chatbot connection
        • Chatbot API-specific activities and events
      • Supported activities and events
      • Tips and Tutorials
    • Realtime statistics
      • Connection to influx database
      • Existing metrics
      • Examples
      • Grafana
    • Connect Office 365 mailbox
    • Software architecture
      • Data encryption
    • Telephony
    • Facebook
    • Files
    • WebChat
    • Cookies
    • Desktop Application
  • SECURITY
  • SYSTEM REQUIREMENTS
    • Minimum HW requirements for operators
    • Minimum SW requirements for operators
    • Supported browsers
    • Audio/Video
    • Supported languages
    • Desktop application
    • Minimum server requirements
    • Mobile application
  • HELPDESK
    • Bug Reporting
    • Manuals
      • Delete browser cookies
      • Delete Local and Session Storage
      • Clear cache memory
      • Add timestamps to logs in the browser console
      • Disconnecting inactive tabs in Google Chrome
    • FAQ
    • Keyboard shortcuts
    • Glossary
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LICENSE TYPES

If you are considering using mluvii, you have a choice of 3 license types (Lite, Profi and Enterprise). In the table below you can see what each license type includes.

Feature
Lite
Profi
Enterprise

Hosting

Recomended call center size

1 - 20 operators

20 - 50 operators

50+ operators

Deployment variant

SaaS only

SaaS only

SaaS / Private cloud /On-premise

Channels

Chat

✔

✔

✔

Video calls

✔

✔

✔

Showroom

✔

✔

✔

Callback

✔

✔

✔

E-mail *

✔

✔

✔

Facebook Messenger *

x

✔

✔

Apple Messages for Business *

x

✔ + initial fee

✔ + initial fee

Whatsapp *

x

✔ + initial and monthly fee

✔ + initial and monthly fee

Vkontakte *

x

✔

✔

IP Telephony *

+ initial and monthly fee + call charges

✔ + initial fee and call charges

✔ + initial fee and call charges

Feature

Tags

✔

✔

✔

Forms

✔

✔

✔

Templates

✔

✔

✔

Screensharing

✔

✔

✔

Filesharing

✔

✔

✔

Communication redirect

✔

✔

✔

Client History

✔

✔

✔

Notes

✔

✔

✔

Parameters

✔

✔

✔

Contact directory

✔

✔

✔

REST API

✔

✔

✔

Multiple Operators

x

✔

✔

Performance

✔

✔

✔

Operator Metrics

✔

✔

✔

Custom Forms

x

✔

✔

Auto-tagging

x

✔

✔

Hero Cards

x

✔

✔

Recordings - Phone

x

✔

✔

Recordings - A/V

x

✔

✔

More phone numbers for outbound campaigns

x

x

✔

Offline channels reconnect

x

✔

✔

Whatsapp Template Messages

x

✔ + monthly fee

✔ + monthly fee

Transparent system of incoming requests

x

✔

✔

Routing visualisation

x

✔

✔

Advanced security (LDAP)

x

x

✔

Custom background/Blur

✔

✔

✔

2FA

x

✔

✔

Co-browsing

x

x

✔

Campaigns

x

x

✔

Chatbot API *

✔

✔

✔

* It's not part of Software mluvii, it's just prepared interface.

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Last updated 1 year ago

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