ABOUT

Mluvii is an application that serves as a tool for omnichannel online communication with a client via the web, mobile device, or a point of sale.

Mluvii is based on WebRTC technology and enables online connections through all browsers with no setup needed.

You can also easily integrate mluvii into your call center thanks to our Public API. We are happy to help you with the settings. Chatbot integration is a piece of cake.

The application allows instant messaging between an operator and a client via

• chat,

• Audio/Video call,

• video call invitations,

• phone call,

• e-mail

• and social networks (Apple Messages for Business, WhatsApp, Facebook Messenger, VKontakte)

As we develop mluvii primarily for users, we think of both the convenience of operators and website visitors. Operators like auto-tags, template suggestions, or a timeline with a complete history of the specific client. There is also a contact directory full of information. The main advantage of mluvii is the inexhaustible amount of settings and automation so everyone can be happy.

During WebChat session, an operator can

• share files,

• share full-screen, application windows,

• send Hero Cards (for example for quick identification of a client).

• He can also request a screenshot from the client or ask a client to upload a file from their computer or mobile.

An operator can also invite some of their colleagues to a session to help solve a problem with a client.

In mluvii, we have developed advanced reporting, where you can easily watch the performance of your call center, analyze teamwork, or monitor real-time occupancy.

An integral part of the application is the security (two-factor verification, whitelisting, etc.).