# WebChat
WebChat lets you send text messages or emojis between the operator and the client. Through WebChat the client can also **send** the operator **a file** from his computer or mobile device. To use the chat features, use the icons next to the message box.
{% hint style="success" %}
***By combining the "#" character and the template shortcut, you can simply paste the desired message directly into the WebChat**. Learn more about setting shortcuts in the* [***For administrators***](/en/for-administrators.md) *section.*
{% endhint %}
{% hint style="success" %}
*If necessary, the operator can expand the chat window by dragging or tapping the button on the left edge of the chat window in the middle.*
{% endhint %}
{% hint style="info" %}
*In addition to regular chat messages, there are also system messages for session status (e.g. when a video call is started).*
{% endhint %}
## Supported formatting options in chat
| Format | WebChat | Facebook | WhatsApp | Apple | VKontakte |
|---|
| Size | ✔ | x | x | x | x |
| Bold | ✔ | x | ✔ | x | x |
| Italics | ✔ | x | ✔ | x | x |
| Underline | ✔ | x | x | x | x |
| Numbering | ✔ | x | x | x | x |
| Bullets | ✔ | x | x | x | x |
| Line Break | ✔ | ✔ | ✔ | x | x |
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