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  1. FOR OPERATORS
  2. Client interaction

WebChat

PreviousClient interactionNextClient tab

Last updated 11 months ago

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WebChat lets you send text messages or emojis between the operator and the client. Through WebChat the client can also send the operator a file from his computer or mobile device. To use the chat features, use the icons next to the message box.

By combining the "#" character and the template shortcut, you can simply paste the desired message directly into the WebChat. Learn more about setting shortcuts in the section.

If necessary, the operator can expand the chat window by dragging or tapping the button on the left edge of the chat window in the middle.

In addition to regular chat messages, there are also system messages for session status (e.g. when a video call is started).

Supported formatting options in chat

Format
WebChat
Facebook
WhatsApp
Apple
VKontakte

Size

✔

x

x

x

x

Bold

✔

x

✔

x

x

Italics

✔

x

✔

x

x

Underline

✔

x

x

x

x

Numbering

✔

x

x

x

x

Bullets

✔

x

x

x

x

Line Break

✔

✔

✔

x

x

For administrators