Audio/Video
Microphone:
integrated or external (headset)
Webcam:
minimum resolution: 640x480px/
minimum refresh rate: 30fps
ideally made by reputable company (Jabra, Logitech,...)
Headsets:
It is impossible to recommend one particular type. There are several factors to consider:
"one/both ears"
wired/wireless model
USB/3.5 mm jack
price (standard, premium)
Because operators use the headset all day long, it's good to think about their comfort.
Number of screens:
2 is highly recommended for more comfortable work of operators,
FullHD resolution (1920x1080 pixels)
Specifications of the A/V chat:
2 participants (1 client and 1 operator) as a standard
up to 6 participants (1 client and 5 operators) and it depends on the particular license type
Network requirements:
internet connectivity: min. 4MB/s
For more information regarding setup options for A/V sessions, plese click here.
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