# Templates

Templates are pre-set messages an operator can use to facilitate conversation with a customer. Typically, answers to frequently asked questions can be found in templates. Users with the role of Administrator can create common templates for all operators in the tenant. Operators can create own templates for themselves.

### Create a template

You **create a template** by clicking the “Add” button. You will open a sidebar where you fill out the name of the template - you can either place it under the folder or leave it alone. Next, type the template text (you have different editing options, including rich text) and save it.

You can also assign a **shortcut for each template**. Operators can then use **"#" character** to search for the template they need and send it to chat or paste into an email.

{% embed url="<https://www.youtube.com/watch?v=BG58cm0BuAA>" %}
How to create templates
{% endembed %}

{% hint style="success" %}
*If you do not know when writing a template whether or not you want to include it, you can do it at any time thereafter. Just create/select a specific folder for a selected templateand **the template is reassigned**.*
{% endhint %}

{% hint style="success" %}
*Template folders are visible to all groups in the default settings. By using the icons () **you can adjust visibility** folders only for selected groups.*
{% endhint %}

{% hint style="info" %}
*When using templates within WhatsApp, Facebook Messenger and Apple Messages for Business communication channels **it is not possible to send templates directly to the chat with the client.** It is necessary to insert them into the text box, where **the operator first checks the form of the sent message and then sends it to the chat.** This is due to the fact that third-party communication channels approach the rendering of links differently.*
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.mluvii.com/en/for-administrators/tenant-management/settings/templates.md?ask=<question>
```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.