Chatbot connection

You can choose between two types of chatbots. The main differences are described in the following table:

Chatbot	Sending a message	Receiving a message	Sending activities
Chatbot API	API endpoint	Custom webhook	API endpoint
Microsoft Bot Framework	Direct Line WebSocket	Direct Line WebSocket	ChannelData

Chatbot API

Chatbot API allows the connection of any chatbot. The connection is done by registering a webhook to which events are sent. A chatbot is added by inserting your webhook to send events in the Chatbots section.

Microsoft Bot Framework

The connection is done using the Microsoft Direct Line API WebSocket. A chatbot is added by inserting a secret in the Chatbots section.

Supported activities

Most activities are common to both types of chatbots. Chatbot API differs only in the need to specify SessionId in the activity.

Tips and Tutorials

This section contains tutorials for specific scenarios that you may encounter during implementation.