# Supported browsers

Here is a list of support for each of the mluvii application individual features when the customer enters from different web browsers.&#x20;

{% hint style="danger" %}
**Unlike clients, operators must always be connected via Google Chrome.**
{% endhint %}

### Windows operating system

| Browser | Supported |
| ------- | :-------: |
| Chrome  |     ✔     |
| Firefox |     ✔     |
| Edge    |     ✔     |
| Opera   |     ✔     |

### Other operating systems and devices

AV inputs on Apple mobile devices are supported from iOS 12 version and higher.

<table><thead><tr><th width="135">Function</th><th align="center">MacOS Safari</th><th width="97" align="center">MacOS Chrome</th><th align="center">iOS Safari</th><th align="center">iOS Chrome</th><th align="center">Android Chrome</th></tr></thead><tbody><tr><td>Chat (Operator)</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td></tr><tr><td>Chat (Client)</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td></tr><tr><td>Sending files in chat (Operator)</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td></tr><tr><td>Sending files in chat (Client)</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td></tr><tr><td>Screen Sharing (Operator)</td><td align="center">✔</td><td align="center">✔</td><td align="center">x</td><td align="center">x</td><td align="center">x</td></tr><tr><td>Screen sharing (Client)</td><td align="center">✔</td><td align="center">✔</td><td align="center">x</td><td align="center">x</td><td align="center">x</td></tr><tr><td>Desktop File Sharing (Operator)</td><td align="center">✔</td><td align="center">✔</td><td align="center">x</td><td align="center">x</td><td align="center">x</td></tr><tr><td>Desktop File Sharing + QR Code (Client)</td><td align="center">✔</td><td align="center">✔</td><td align="center">x</td><td align="center">x</td><td align="center">x</td></tr><tr><td>Screenshot (Operator)</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td></tr><tr><td>Audio/ Video chat (Operator)</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td></tr><tr><td>Audio/Video Chat (Client)</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">x</td><td align="center">✔</td></tr><tr><td>Video Call (Operator)</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔**</td><td align="center">✔</td><td align="center">✔</td></tr><tr><td>Video Call (Client)</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">x</td><td align="center">✔</td></tr><tr><td>Drawing during Co-browsing (Operator)</td><td align="center">✔</td><td align="center">✔</td><td align="center">x</td><td align="center">x</td><td align="center">x</td></tr><tr><td>Call Transfer (Operator)</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td></tr><tr><td>Saving and reading cookies despite the browser prohibition</td><td align="center">✔</td><td align="center">x</td><td align="center">x</td><td align="center">x</td><td align="center">x</td></tr><tr><td>Hero Cards</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td><td align="center">✔</td></tr><tr><td>Client Chat History</td><td align="center">✔*</td><td align="center">✔</td><td align="center">✔*</td><td align="center">✔*</td><td align="center">✔</td></tr></tbody></table>

{% hint style="info" %}
*\* Functionality is provided only if the client turns off the default Safari setting **"Do not track across pages"**.*
{% endhint %}

{% hint style="info" %}
*\*\* There is a known bug in iOS 15.xx that causes the Operator to not see the client image on the mobile. In this case, a refresh session helps.*

*The bug does not appear in iOS 14.xx and 16.xx (including later versions).*
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.mluvii.com/en/system-requirements/supported-browsers.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
