LogoLogo
Mluvii webLoginAPIDEMO
English
English
  • ABOUT
  • UPDATES MLUVII
    • 2.125
    • 2.124
    • 2.123
    • Archive
      • 2.122
      • 2.121
      • 2.120
      • 2.119
      • 2.118
      • 2.117
      • 2.116
      • 2.115
      • 2.114
      • 2.113
      • 2.112
      • 2.111
      • 2.110
      • 2.109
      • 2.108
      • 2.107
      • 2.106
      • 2.105
      • 2.104
      • 2.103
      • 2.102
      • 2.101
      • 2.100
      • 2.99
      • 2.98
      • 2.97
      • 2.96
      • 2.95
      • 2.94
      • 2.93
      • 2.92
      • 2.91
      • 2.90
      • 2.89
      • 2.88
      • 2.87
      • 2.86
      • 2.85
      • 2.84
      • 2.83
      • 2.82
      • 2.81
      • 2.80
      • 2.79
      • 2.78
      • 2.77
      • 2.76
      • 2.75
      • 2.72
      • 2.71
      • 2.70
      • 2.68
      • 2.67
      • 2.66
      • 2.65
      • 2.64
      • 2.63
      • 2.61
      • 2.60
      • 2.59
      • 2.58
      • 2.57
      • 2.56
      • 2.55
      • 2.54
      • 2.53
      • 2.52
      • 2.51
      • 2.50
      • 2.49
      • 2.48
      • 2.47
      • 2.46
      • 2.45
      • 2.44
      • 2.43
      • 2.42
      • 2.41
      • 2.40
      • 2.39
      • 2.38
      • 2.37
      • 2.36
      • 2.35
      • 2.34
      • 2.33
      • 2.32
      • 2.31
      • 2.30
      • 2.29
      • 2.28
      • 2.27
      • 2.26
      • 2.25
      • 2.24
      • 2.23
      • 2.22
      • 2.21
      • 2.20
      • 2.19
  • LICENSE TYPES
  • FOR OPERATORS
    • Login
    • Workspace
    • Accept client
    • Client interaction
      • WebChat
      • Client tab
      • Videocall
      • Share
      • Templates
      • Browser
      • End Session
      • Hero Cards
      • E-mail
      • Facebook Messenger
      • Apple Messages for Business
      • WhatsApp
      • VKontakte
      • IP Telephony
      • Telephone campaigns
    • Profile
  • FOR ADMINISTRATORS
    • Company management
      • Licences
      • Users
      • External contacts
      • Performance
      • Operator metrics
      • Dashboards
    • Tenant management
      • Contact directory
      • Sessions
      • All e-mails
      • Operators
      • Campaigns
        • Telephone campaign
          • Campaign Contacts
          • Missed Calls
        • WhatsApp campaign
          • Campaign Contacts
      • Settings
        • Groups
          • By operator utilization
          • To whole group (deprecated)
        • External groups
        • Routing
        • Rules
        • WebChat
        • Forms
          • Forms
          • Hero Cards
        • Chatbots
          • API chatbot
          • Microsoft Bot Framework chatbot
        • WhatsApp
          • Registration process
          • Adding a new phone number
          • Eligible Phone Numbers
          • Pricing
          • Template Messages
            • Conversations
          • Whatsapp ecosystem comparison
          • Data security and GDPR
          • Add WhatsApp widget to website
        • Apple Messages for Business
          • Add Apple widget to website
          • Data security and GDPR
        • Facebook Messenger
          • Add Facebook Messenger widget to website
        • VKontakte
        • E-mails
        • IP Telephony
        • Files
        • Templates
        • Routing visualization
        • Application
          • General
        • Blacklist
        • GDPR
  • FOR IT SPECIALISTS
    • Supported widget methods
    • Add WebChat button to website
    • Add Apple widget to website
    • Customization
      • Customized forms
        • Entry forms
          • Basic entry forms
          • Tenant selection forms
        • Feedback form
          • Basic feedback forms
          • Feedback forms with emojis
          • Feedback form with stars
        • Offline forms
      • Parameters
      • Customized Pop-up
      • Customized functions
      • Customized microsite
    • Public API
      • Authentication
      • Swagger
      • Public API FAQ
      • Webhooks
      • Webhooks FAQ
    • WIDGET API
    • Co-browsing
    • Mobile SDK
      • Android
      • iOS
    • Chatbot connection
      • Microsoft Bot Framework
      • API chatbot
        • API chatbot connection
        • Chatbot API-specific activities and events
      • Supported activities and events
      • Tips and Tutorials
    • Realtime statistics
      • Connection to influx database
      • Existing metrics
      • Examples
      • Grafana
    • Connect Office 365 mailbox
    • Connect Gmail mailbox
    • Software architecture
      • Data encryption
    • Telephony
    • Facebook
    • Files
    • WebChat
    • Cookies
    • Desktop Application
  • SECURITY
  • SYSTEM REQUIREMENTS
    • Minimum HW requirements for operators
    • Minimum SW requirements for operators
    • Supported browsers
    • Audio/Video
    • Supported languages
    • Desktop application
    • Minimum server requirements
    • Mobile application
  • HELPDESK
    • Bug Reporting
    • Manuals
      • Delete browser cookies
      • Delete Local and Session Storage
      • Clear cache memory
      • Add timestamps to logs in the browser console
      • Disconnecting inactive tabs in Google Chrome
    • FAQ
    • Keyboard shortcuts
    • Glossary
Powered by GitBook
On this page
  • WhatsApp Ecosystem Comparison
  • WhatsApp Ecosystem Comparison Table

Was this helpful?

  1. FOR ADMINISTRATORS
  2. Tenant management
  3. Settings
  4. WhatsApp

Whatsapp ecosystem comparison

PreviousConversationsNextData security and GDPR

Last updated 2 years ago

Was this helpful?

WhatsApp Ecosystem Comparison

This section describes the differences and setting options between different versions of WhatsApp application. See the comparison table of all possible features and options of each WhatsApp versions at the bottom of the section.

The simpliest version of WhatsApp application, which is aimed for personal use only.

WhatsApp Business is used by small companies which to use a single profile by more people. It has also a different logo then "basic" WhatsApp application.

It allows to set sending of Quick Replies, Greeting and Away messages etc.

WhatsApp Business API is aimed to meeting requirements of larger companies that need to deal with large volume of messages.

The API supports unlimited number of users and devices. Besides Quick Replies, Greeting and Away messages it allows to send notifications to the clients as the Template Messages which can be used in many different situations (use cases).

WhatsApp Ecosystem Comparison Table

WHATSAPP
WHATSAPP BUSINESS APP
WHATSAPP BUSINESS API

Best for personal use by individuals in one-on-one and group messages

Best for local businesses for one-on-one and group messages with templates and indication it’s a business chat

Best for automation of processes via API. Mainly for central support and call centers at medium to large companies

Used by individual users. iOS and Android Apps

Used by individual users. iOS and Android Apps

Used by call centers or automated systems. No real mobile interface

Account made using a mobile phone number

Account made using a mobile or landline phone number

Account made by applying for a WhatsApp partner

App is free to use

App is free to use

Messages sent via API are charged per message template or session, some free based on reply pattern

App can exchange text messages, audio clips, multimedia, location, files and documents with a 100MB limit

App can exchange text messages, audio clips, multimedia, location, files and documents with a 100MB limit

API can send messages through session and template messaging. Template messaging must first be approved by WhatsApp

App can make voice and video calls

App can make voice and video calls

No calling capabilities

App can broadcast any content to a maximum of 256 contacts

App can broadcast any content to a maximum of 256 contacts

API broadcasts are not limited

App has no automation or quick replies

App automation includes greeting messages, away messages, and quick replies

Automation is achieved through API

App contacts are retrieved from phone contacts

App contacts are retrieved from phone contacts and can be labeled

Contacts are achieved through API

WHATSAPP

PROS
CONS

Friendly for users, install app and you are ready

Account can only be used by one user on one device (two devices/numbers with TeleMessage)

Free messaging

Message forwarding can only be done five times. No message automation.

WHATSAPP BUSINESS APP

PROS
CONS

Friendly for users, install app and you are ready. Can install in parallel to WhatsApp App (requires a 2nd number you can get from TeleMessage)

Account can only be used by one user on one device (two devices/numbers with TeleMessage)

Free messaging. Basic automation. Allows installation of a 2nd WhatsApp on a single phone.

Limited automation. Chats displayed as chats with a business.

WHATSAPP BUSINESS API

PROS
CONS

Can connect to WhatsApp Business Solution or into CRM via integations. Automated API messages.

Best utilized using APIs. Account creation requires approval.

Can support an unlimited number of users and devices.

Messages must be responded to within 24 hours, otherwise paid.

WhatsApp
WhatsApp Business
WhatsApp Business API