# ABOUT

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[Mluvii](https://www.mluvii.com/) is an application that serves as a tool for **omnichannel online communication** with a client via the web, mobile device, or a point of sale. 

Mluvii is based on **WebRTC** technology and enables online connections through all browsers with no setup needed. 

You can also **easily integrate mluvii into your call center** thanks to our **Public API**. We are happy to help you with the settings. **Chatbot integration** is a piece of cake.
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The application allows **instant messaging between an operator and a client via** 

* **chat,** 
* **Audio/Video call,**
* **video call invitations,** 
* **phone call,**
* **e-mail**
* **and social networks (Apple Messages for Business, WhatsApp, Facebook Messenger, VKontakte)** 
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As we develop mluvii primarily for users, we think of both the convenience of operators and website visitors. **Operators like auto-tags, template suggestions, or a timeline with a complete history of the specific client.** There is also a contact directory full of information. The main advantage of mluvii is the inexhaustible amount of **settings and automation** so everyone can be happy.

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During WebChat session, an **operator can** 

* **share files,** 
* **share full-screen, application windows,** 
* **send Hero Cards (for example for quick identification of a client).** 
* He can also request a **screenshot** from the client or ask a client to **upload a file from their computer or mobile.** 

An operator can also **invite some of their colleagues to a session** to help solve a problem with a client.
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In mluvii, we have developed **advanced reporting, where you can easily watch the performance of your call center, analyze teamwork, or monitor real-time occupancy.** 

An integral part of the application is the **security (two-factor verification, whitelisting, etc.).**