2.86
Deployed on: 23. 2. 2022
Mluvii News
1) Welcome WebChat channel
The time is ripe for our chat channel to get a new name in the app. While you knew it as mluvii until version 2.85, we're now calling the channel WebChat across the interface.
2) Email address whisperer
To make it even more convenient for you to work with emails in mluvii, we taught them to whisper. For newly parsed messages, the recipient field will begin to prompt you suggestions of client email addresses stored in the Contact directory.
3) Clearer Pop-up settings
The banner notification above the chat widget, CTA, also got a name change. You'll now find it in the package under the better-fitting name Pop-up. But we didn't just stop with the name change. You'll find a new color palette in the pop-up settings.
4) A new view of the operator workload
If you also monitor your call center operations in the Grafana analytics application, you will appreciate the new option to track call center utilization by operator and group.
Minor changes in the application:
Fixed some errors when ignoring email
Fixed issue with chatbot opening hours
Saving parameters with empty value will not cause an error
Routing conditions on channels fixed
Thank you for your feedback, which helps us to improve mluvii. :)
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