Hero Cards
In the operator interface, you can use the so-called Hero Cards to communicate with a client. Once you have started a client session, you can start using these interactive forms. You can find them in the top toolbar for client communication.
The Hero Card menu in the operator interface is displayed according to the client’s browser language. However, you can switch the Hero Card language at any time as an operator. If you want to use a Hero Card in another language when communicating with a client, simply change it in the center panel. All available Hero Cards for the selected language are displayed.
Using Hero Cards to communicate with a client
Click on the Hero Cards section in the top toolbar. A list of all Hero Cards that are assigned to your company’s tenant is displayed.
Client interaction with the sent Hero Card
The sent Hero Card will appear in the chat for the client, including any edits you have made in the operator interface. On the other side, the client can edit the information, confirm the pre-filled information, or reject the card by clicking the Cancel button.
If the client fills information into the Hero Card and/or confirms it, the operator is notified by a sound.
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