# Hero Cards

In the operator interface, you can use the so-called **Hero Cards** to communicate with a client. Once you have started a client session, you can start using these interactive forms. You can find them in the top toolbar for client communication.

{% hint style="success" %}
*The Hero Card menu in the operator interface is displayed according to the client’s browser language. However, you can switch the Hero Card language at any time as an operator. If you want to use a Hero Card in another language when communicating with a client, simply change it in the center panel. All available Hero Cards for the selected language are displayed.*
{% endhint %}

### Using Hero Cards to communicate with a client

Click on the Hero Cards section in the top toolbar. A list of all Hero Cards that are assigned to your company’s tenant is displayed. 

{% hint style="info" %}
*You can do several things:*

* ***Preview** the Hero Card by clicking on a line in the list,*
* ***Send** the Hero Card to chat with a client without modifications,*
* ***Fill in a field** or **select an option** from the list for a client **and send** the Hero Card to chat,*
* ***Create a new** Hero Card during a session by clicking the **Add** button. However, this function can only be performed by a user with at least Tenant admin permission.*
  {% endhint %}

{% hint style="info" %}
*There are **3 types of Hero Cards (WebChat, Apple Messages for Business, and WhatsApp).** Depending on the communication channel chosen by the client, the operator will always see the relevant Hero Card type.*
{% endhint %}

### Client interaction with the sent Hero Card

The sent Hero Card will appear in the chat for the client, including any edits you have made in the operator interface. On the other side, the client can **edit** the information, **confirm** the pre-filled information, or **reject** the card by clicking the ***Cancel*** button.

If the client fills information into **the Hero Card** and/or **confirms** it, the operator is **notified by a sound**.

{% hint style="info" %}
*Both the operator and the client can **Cancel** or **Confirm** the sending of information in the Hero card into the chat.*

*Hero card acceptance or rejection will be indicated in the chat as:*

* *Confirmed by the client*
* *Cancelled by the client*
* *Confirmed by the operator*
* *Cancelled by the operator*
  {% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.mluvii.com/en/for-operators/client-interaction/hero-cards.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.