Chatbots
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A chatbot can be defined as software capable of communicating with humans. It should be noted that it is primarily intended for clearance of simpler pre-defined types of requests (interactions), while operators can concentrate on handling more complex requirements, where close cooperation with the client is required.
The Microsoft Bot Framework also supports the display of Carousel cards from the Rich cards functionality. From the user's point of view, the carousel is a set of cards where you can insert any text and images and stack individual cards behind each other so that the customer can easily browse through them. For more information, please visit the .
We have taught Chatbot to show the vast majority of rich cards from the Microsoft Bot Framework. Newly, chatbots can astound your customers by sending and playing videos, gifs, audio files, and interactive fields.
The Chatbot Section is used to administer chatbots and connect them to the main application components (, , and ).
There are 2 types of chatbot in mluvii:
In the settings detail of the chatbot, it is possible to set the communication with the chatbot to start automatically after clicking on the mluvii widget, which is located on the website (There is no entry form or necessity to send a message first). The checkbox Automatically start session is used for this purpose.
This is a configurable feature that is not available by default.
It is necessary to have the Routing Evaluation option selected within the Availability of WebChat at the same time.
At the same time, the input text field is automatically disabled (the client is unable to send any message before the chatbot connects). The text box must be reactivated by calling the event, or it will be made available automatically when the session is redirected to the operator.
To maximize the effectiveness of chatbots, you can adjust their availability rules. In the Opening Hours tab, you can set the availability of chatbots similarly to operator groups. If you don't set a limit, a chatbot will be available to your clients all the time. Non-working day chatbots can also be customized in the Holidays tab.