Users

This section contains a list of all users (operators and administrators) from your company. Here you can create new users, edit their data, set their permissions to individual tenants, grant administrator rights, or deactivate and reactivate the user account.

Create a new role

To add a new user, click the +(Add) button in the top right corner. In the new panel, you will then fill in:

  • first name,

  • last name,

  • e-mail address,

  • operator username, which your clients will also see.

Click on the "Add User" button to save the data and a password setup link will be sent immediately to the email provided. After setting up the credentials, the operator can log into the application themselves.

Administrator roles

There are 2 levels of administrators:

In the Company Administrator role, you have unlimited access to the company settings. Among other things, you can also manage users. That is, you assign operators to their groups and set their permissions.

For a selected user, you must first click on one of the tenants.

In the new panel, you will find the option to edit user data for the tenant (as in Profile).

Under the photo icon, you can assign permissions and scope of authority to the operator. At the top of the window, you will find a group list where you can assign an operator by simply checking the box.

If none of the groups are the "desired ones", you can use the Manage Groups button to display the Groups section where you can create a new group.

Overview of individual administrative permissions:

Permissons
Access to functions within a tenant

Tenant admin

operator overview, session overview, reports, full setup

Manage tenant files

file management, managing other users' files, group list view

Manage tenant templates

template management, other users template management, group list view

View other sessions

show other operators' sessions

View other e-mails

overview of other operators' emails

View operators

operator table overview

Manage campaigns

campaign Management

Tag ended sessions

can add tag to already ended sessions

The first time you enter this section, you will only see active users. So if you deactivate a user, he will disappear from the list. To see both activated and deactivated users in your tenant at the same time, you will find a filter icon () in the top left panel. Click on it, check both the Activated and Deactivated boxes, and confirm it.

Operator permission

You can assign the operator role only for a specific channel(s) of mluvii. You set operator permissions at the tenant level and can assign channels:

Check this box to grant the operator permissions to service sessions from the selected channel and use the associated features.

Setting the number of slots for operators

For each operator, we can set a different number of slots for individual channel groups (live, offline, e-mail). Slots are set at the level of each operator in the Channel Slots tab.

Slots can also be set in bulk by selecting any number of operators (using the checkbox) and then clicking on the Options -> Mass slot changes.

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