# End Session

## Blocking (blacklist) a client

An operator may block the client in an active chat, and the client will lose the possibility to make further chats. It is only necessary to state the reason for the blocking.

It is also possible to block clients using different communication channels than chat (Facebook Messenger, WhatsApp, Apple Messages for Business, VK, telephone).

{% hint style="info" %}
*Blocked clients can be managed in the* [***Blacklist***](/en/for-administrators/tenant-management/settings/blacklist.md) *section of the mluvii administration.*
{% endhint %}

{% hint style="success" %}
*If it is not desirable to allow operators to ban clients, this can be disabled in* [*company settings*](/en/for-administrators/company-management.md#operator-permissions)*.*
{% endhint %}

## Redirecting

The client can be redirected to another group of operators or a particular operator, both in the preview before the client is accepted and at any time during the active session.

After clicking the ***"Redirect button"*** in the top bar, a table with operator groups that have at least one logged-in operator is displayed. Each group displays **information about the number of online, busy, and away operators. There is also information about the count of waiting clients in the queue on operators and group levels.**

{% hint style="success" %}
*The group can be selected for redirection as a whole or, you can select a particular operator. Next to this table, it is possible to specify the **session notes** for another operator, which will be displayed on the **Client tab** in the **Operator Notes** section with the new operator.*
{% endhint %}

## End Session

You can end a chat/call by pressing the **“End” button** in the top panel. After confirmation, the operator **enters session feedback and eventually sends a conversation transcript to the client. Time to pick a session result and a session note (ACW) can be restricted in the administration on a group-level setting.**

{% hint style="info" %}
*The client will see the feedback form if it is set up in the appropriate WebChat widget.*
{% endhint %}

{% hint style="info" %}
*The offline form is only displayed in the case of web chat sessions, as other communication channels do not use the form.*
{% endhint %}


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