Campaign Contacts
Last updated
Last updated
The contacts contained in a campaign can take on different states. Within a WhatsApp campaign, you can encounter the following states:
State | State Description | Notes |
---|---|---|
If you can't see the "Successfully Submitted" state, don't worry. It's a legacy state, that's no longer used nowadays.
Canceled by admin
Status after the end of the current campaign by the administrator.
The contact can also be removed using the REST API.
Delivered
The template message was successfully delivered to the client.
The client has received the Template message but has not yet displayed it.
Delivery failed
Template message did not reach the client.
Template message was successfully sent, but could not be delivered.
Error
Template message failed to send.
This may be due to sudden unavailability of the mluvii app or WA API.
In progress
The template message is sent to the client.
This condition is usually not noticed. It changes to another state very quickly.
Initial
No template message was sent to the contact.
The status of the contact immediately after uploading it to the campaign.
Invalid record
Incorrectly uploaded contact
E.g. empty value of the "Guest phone number" parameter.
Read
The template message was successfully delivered to the client.
The client has viewed the message.
Removed
The contact has been removed from the campaign.
The removal is done by the administrator of the campaign (not started, paused).
Retry scheduled
Template message failed to send the first time. The following additional attempts.
This condition is usually not noticed. Several upload attempts are scheduled in quick succession.
Sending failed
Template message has not been sent.
The client's phone number does not have a registered WA account.
Sent
Template message has been sent.
Template message was successfully sent, but the client's phone is turned off/Airplane mode.