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  1. FOR ADMINISTRATORS
  2. Tenant management
  3. Campaigns
  4. WhatsApp campaign

Campaign Contacts

PreviousWhatsApp campaignNextSettings

Last updated 11 months ago

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The contacts contained in a campaign can take on different states. Within a WhatsApp campaign, you can encounter the following states:

State
State Description
Notes

Canceled by admin

Status after the end of the current campaign by the administrator.

The contact can also be removed using the .

Delivered

The template message was successfully delivered to the client.

The client has received the Template message but has not yet displayed it.

Delivery failed

Template message did not reach the client.

Template message was successfully sent, but could not be delivered.

Error

Template message failed to send.

This may be due to sudden unavailability of the mluvii app or WA API.

In progress

The template message is sent to the client.

This condition is usually not noticed. It changes to another state very quickly.

Initial

No template message was sent to the contact.

The status of the contact immediately after uploading it to the campaign.

Invalid record

Incorrectly uploaded contact

E.g. empty value of the "Guest phone number" parameter.

Read

The template message was successfully delivered to the client.

The client has viewed the message.

Removed

The contact has been removed from the campaign.

The removal is done by the administrator of the campaign (not started, paused).

Retry scheduled

Template message failed to send the first time. The following additional attempts.

This condition is usually not noticed. Several upload attempts are scheduled in quick succession.

Sending failed

Template message has not been sent.

The client's phone number does not have a registered WA account.

Sent

Template message has been sent.

Template message was successfully sent, but the client's phone is turned off/Airplane mode.

If you can't see the "Successfully Submitted" state, don't worry. It's a legacy state, that's no longer used nowadays.

REST API