Mluvii is an application that serves as a tool for omnichannel online communication with a client via the web, mobile device, or a point of sale. Mluvii is based on WebRTC technology and enables online connections through all browsers with no setup needed. You can also easily integrate mluvii into your call center thanks to our REST API. We are happy to help you with the settings.
The application allows instant messaging between an operator and client via chat, IP telephony, callback, video call invitations, and social networks (Facebook Messenger, Apple Messages for Business, WhatsApp, VKontakte) or e-mail. Chatbot integration is a piece of cake.
As we develop mluvii primarily for users, we think of both the convenience of operators and website visitors. Operators like auto-tags, template suggestions, or a timeline with a complete history of the specific client. There is also a contact directory full of information. The main advantage of mluvii is the inexhaustible amount of settings and automation so everyone could be happy.
At the beginning of each video call, the client's camera is turned off by default and only the operator is visible. The client decides during the session whether he wants to be seen on the camera. Both parties can hear each other, can talk to each other, and possibly use chat to complement their communication.
An operator can handle multiple chats at a time, but only one video call. During the session, the operator can share files, full-screen, application windows, or send Hero Cards (for example for quick identification of a client). They can also request a screenshot from the client or ask a client to upload a file from their computer or mobile. An operator can also invite some of their colleagues to a session to help solve a problem with a client.
In mluvii, we have developed advanced reporting, where you can easily watch the performance of your call center, analyze teamwork, or monitor real-time occupancy. An integral part of the application is the security (two-factor verification, whitelisting, etc.).