# Campaign Contacts

Campaign contacts can take on different states during the campaign. Within a Telephone campaign, you can encounter the following states:

| State                      | State Description                                                                       | Notes                                                                                                                                                                                                                  |
| -------------------------- | --------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| ACW                        | After Call Work                                                                         | The call has ended and the operator has the option to fill in the details of the call (just like a normal Session).                                                                                                    |
| Awaiting for free operator | No operator is available at the moment.                                                 | The system waits for a free operator (based on the set routing).                                                                                                                                                       |
| BCW                        | Before Call Work                                                                        | An operator has a time to prepare for the campaign call. The call is initiated once the countdown stops. An operator has a chance to initiate it by clicking on the "Call" button even before the countdown runs down. |
| Blacklisted                | A contact is on the Blacklist                                                           | If necessary, an administrator has a chance to remove a contact in the Blacklist section.                                                                                                                              |
| Call in progress           | Ongoing campaing call                                                                   | The next state is the Success.                                                                                                                                                                                         |
| Calling                    | A call is initiated and the system waits for a client response.                         | <p>Responses can be like:</p><ul><li>Answered, </li><li>Rejected, </li><li>Unreachable.</li></ul>                                                                                                                      |
| Canceled by admin          | Campaign has been ended and no more contacts will be called.                            | It can be done by administrator or by using Public API.                                                                                                                                                                |
| Canceled by client         | A client cancles a campaign call initiated by the system.                               | The state is valid for the Predictive campaign solely. The call is answered by a client and is canceled before an operator connects.                                                                                   |
| Dial failed                | It was not possible to initiate a call.                                                 | Basically, it's caused by difficulties related to operators workstations, PBX or system itself.                                                                                                                        |
| Initial                    | Contact is on the list and it's ready for calling                                       | -                                                                                                                                                                                                                      |
| Invalid record             | A telephone number contains letters or other special characters.                        | It could mean a blank phone number.                                                                                                                                                                                    |
| Operator assigned          | A contact has been assigned to the operator and is awaiting acceptance by the operator. | An operator can decide not to accept the session at the moment when it appears in the operator console.                                                                                                                |
| Rejected by operator       | Dialing has been canceled by operator.                                                  | This status is solely available for Preview mode campaigns.                                                                                                                                                            |
| Removed                    | A contact has been deleted.                                                             | It can be done by administrator or by using Public API.                                                                                                                                                                |
| Retry scheduled            | A call hasn't been connected on the first attempt and next one is scheduled.            | <p>Response can be:</p><ul><li> Rejected, </li><li>Unreachable.</li></ul>                                                                                                                                              |
| Success                    | A client has been contacted.                                                            | -                                                                                                                                                                                                                      |