Public API

This guide assumes that the customer is using the cloud-based mluvii solution. If the customer is using the on-premise variant, you need to replace the hosting URL with the customer's server URL.

It is an interface that allows communication between mluvii and your internal applications. You can forward the data from mluvii to your systems using Public API calls. Due to this, you keep data outside of the mluvii platform, creating customized reporting, integrating third-party systems, and much more. For example, you can automatically connect all sessions to a specific customer in CRM.

What is it used for?

The Public API allows for several useful actions. For example, you will use it when you want to transfer user information from the application to another system. It also serves to sync user statuses among mluvii and third-party systems. An essential action is also the anonymization of client data. Data can be anonymized for both client data and individual Sessions.

You can also use Public API to display complete data on sessions or user applications (name, surname, e-mail, ID, username). Another possibility is to generate invitations with unlimited validity and invalidate them later. Administrators will also appreciate the option to change the look and behavior of existing packages in bulk (chat button visuals, button hiding, and form changes).

Last but not least, due to the call to the so-called webhook method, it is possible to transmit information from mluvii to another system in real-time:

  • changing operator status,

  • launching a session,

  • transfer of a session to another operator,

  • ending the session.

Last updated