• integrated or external (headset)


  • minimum resolution: 640x480px/

  • minimum refresh rate: 30fps

  • ideally made by reputable company (Jabra, Logitech,...)


It is impossible to recommend one particular type. There are several factors to consider:

  • "one/both ears"

  • wired/wireless model

  • USB/3.5 mm jack

  • price (standard, premium)

Because operators use the headset all day long, it's good to think about their comfort.

Number of screens:

  • 2 is highly recommended for more comfortable work of operators,

  • FullHD resolution (1920x1080 pixels)

Specifications of the A/V chat:

  • 2 participants (1 client and 1 operator) as a standard

  • up to 6 participants (1 client and 5 operators) and it depends on the particular license type

Network requirements:

  • internet connectivity: min. 4MB/s

  • This value is determined with a margin and taking into account that often the speed of the Internet is not guaranteed.

  • Quite frequently, other systems are running in addition to chat, which also require an Internet connection.

  • If 3 or more participants are connected within an A/V session, the speed requirements increase by approximately 2 Mbit/s with each additional participant.

For more information regarding setup options for A/V sessions, plese click here.

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