2.102

Deployed on: 2. 5. 2023

Mluvii News

1) External contacts

You can now store phone numbers you frequently call in mluvii. These can be colleagues from another department such as accounting, claims, or warehouse, but also partner companies, service teams, and more. You simply add external contacts in the company settings. Operators simply select the contact when forwarding to an external number. You no longer need to keep notes in another system or tickets on your desk.

2) You can set up an endless WhatsApp campaign through the API

Also for WhatsApp, you can now set up an infinite campaign via the API. You can conveniently manage it as you are used to with a phone campaign. Add contacts, pause, drop, etc. You can find the documentation here.

3) Repeated reply to a new e-mail

Even if the client has not yet replied to your email, you can send them another message with additional information. To return an email for another message, click on the "Contact Client" button in the table of all emails.

4) Operator recognizes WhatsApp lead from a campaign

If a WhatsApp message arrives in mluvii where the client responds to a message sent out as part of a campaign, the operator will recognize it. In the client's history, it will track which campaigns the client was contacted in and which automated message they initially received.

Minor changes in the application:

• Fixed rendering of attachments in a new email

• Unsubscribing from the app always succeeds the first time

• Campaign pause information is displayed at the right moment

Thank you for your feedback, which helps us to improve mluvii. :)