> For the complete documentation index, see [llms.txt](https://docs.mluvii.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mluvii.com/en/updates-mluvii/archive/2.51.md). # 2.51 Deployed on: 05. 01. 2021 ## **Mluvii News** ### 1) **Common view of operators and groups** This new feature will please especially team leaders and call center supervisors. In the list of operators, you can now group the view by groups. Thanks to this, you can immediately see how much free capacity remains in individual groups, or how many operators are online. ### 2) **Chatbots can convey client requests with even more accuracy** Chatbot can now recognize what the client is interested in from the communication and assign a parameter to the session. For example, when a client responds to a chatbot that he wants to resolve a complaint about a particular item, the chatbot can add a parameter to the client with the name or type of that item. If the chatbot then switches the communication to the live operator, the parameter in the routing ensures that the client reaches the most suitable group. Wondering how this feature works in practice? Contact us via the chat on [our website](https://www.mluvii.com). ### 3) **We are ISO 27001 certified** We are pleased to announce that we have obtained the ISO/IEC 27001 certificate for Information Security Management System. We went through a demanding process in which we proved that our protection of customer and internal data is at the top level. #### **Minor changes in the app:** * Before reloading the page during a call, the operator will be notified that the call will be dropped. * As of 16 December 2020, Facebook no longer supports the download of a profile photo, this photo will therefore not be displayed in mluvii, even to an operator. **Thank you for your feedback, which helps us to improve mluvii. :)** --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.mluvii.com/en/updates-mluvii/archive/2.51.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.