Deployed on: 10. 11. 2021

Mluvii News

1) Chat widget can evaluate routing already on the web

To help you even better manage the availability of your chat operators, we've prepared new conditions for displaying the chat widget. You can now display the widget to clients based on the status of the specific group the request is to be routed to.

For example, if an incoming client meets the condition of a specific group, the widget status will only be displayed to that client based on that group. You can set this live evaluation on the widget in the 'Button' / 'Behavior' section.

2) Status monitoring by channel in Dashboards

In the Dashboards section, you can now view the history of operator statuses in each channel. You can thus find out the time of individual operators, or why a WhatsApp message was not sent to an operator at a certain time, for example, and thus prevent similar mishaps.

Would you like to learn more about setting up dashboards? Contact our helpdesk or request a live demo.

3) As a Company Administrator, you have easier access to tenant settings

When you click on settings, you already have the same tenant pre-selected as in the toggle on the left panel

4) Buttons to close blades for easier navigation

We have added crosses for closing sections. You'll appreciate them in case you are deeper into the settings.

Minor changes in the application:

  • Operator status change notification is no longer displayed unnecessarily multiple times.

  • Fixed display of routing visualization section

  • Restricted some characters when creating callparameters for better system stability

  • Fixed background settings for camera operator

  • Fixed texting in routing details of ignored emails

  • Operator's "On Call" status is correctly cleared after AV session is over

Thank you for your feedback, which helps us to improve mluvii. :)

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