Deployed on: 29.06.2021
1) Fixed operator status
When receiving a call, the operator is not switched to the "away" state.
The number of sessions according to individual operators is now also correct for offline channels. This applies especially to cases where a session arrives in the evening and is handled by the operator the next day.
3) Adding parameters to a session via API
Adding parameters seating is smooth again.
Minor changes in the application:
- ACW fix after refresh. You can see the countdown for the whole time
- If you turn off all channels for the operator, it will no longer appear as fully occupied in the “Operators” table.
- A HeroCard can be deleted even after use in a session
Thank you for your feedback, which helps us to improve mluvii. :)