In the Company management section, you manage sections that are common to all of the company’s tenants.
The Two-Factor Authentication helps protect your business data. When enabled, each user must take two steps to log in to the app. The user logs into mluvii, then a verification code is sent to their e-mail to complete the login. This code is a one-time code and is valid for 5 minutes.
The function settings are made at company level and can only be performed by the company administrator.
Login Password Requirements
To further protect your company access, you can set conditions at Company level that your app login passwords must meet. You can set specific criteria for password length, characters contained, or password change rules in your company's General setup. Only users with company administrator rights can change password security settings.
To ensure a higher level of security, you have a chance to limit the set of accepted files to selected types only. More information can be found here.
You also have the option to set the time after which the customer data in the mluvii (a relation of a session and a client identity) will be automatically anonymized.
Synchronize and manage user access to mluvii by using LDAP
If you choose to utilize your own corporate Lightweight Directory Access Protocol (LDAP) directory for mluvii, you will be able to regulate user access and rights into mluvii as you would with other in-house applications and systems.
From that moment on, it will not be possible to add new users and set their permissions in the standard way in a mluvii users section, but exclusively in the LDAP directory. Exceptions are permissions to access individual communication channels for operators.
If you are interested in this setting, contact your sales representative or email us at email@example.com.
Here you can enable/disable operators for some operations. For example, you prevent them from turning channels on/off.
This section is used to define and set the away reasons, including, for example, time allowance. Furthermore, in addition to the name, the color of the display in the speech environment and whether the pause is paid or unpaid, it is also possible to select the reason for absence, to which the operator switches automatically after depleting the allocated time allowance for the previous away reason.
If the company administrator requires that a specific reason for absence be available only to supervisors (operators haven't this reason for absence available in the menu), just check the "Disable for operators" option.