Rules

The launching rules serves in the Mluvii application to initiate certain actions. This may be, for example, a visitor notification that is on your site for the first time; has spent more than the determined time on the website; browsing your site from a different country than the Czech Republic, etc.) The set commands can be changed at any time, even during live traffic. End users will make changes immediately.

Creating a command

To create a new routing command, click the “Add” button. Enter the command name in the new box and save it. You create a set of commands and by click the "Add command" button add other commands.

This action opens another panel. In the text box, you must name the command and the field You choose the action, what kind of activity you want to run on the package. Then choose conditions (number of visits, browser language, if the client has a tablet, phone, or is on a PC... ) and assign a sign and a value (number, time, language... ).

Tip 1: You can set several of these conditions at the same time. E.g. you can set up the package so that it will only alert you when the visitor is on the web page with your specific products and at the same time it is his/her first visit. The combination is a whole range, of course, as well as the number of commands you set.

A unique visit rule restriction

You can also make a unique visit conditional on a rule action. All you have to do is tick the box Once per unique visit under the Action field. This rule can be combined with all available actions. For example, you can set chat to be opened to clients only once during their visit.

Tip 2: A unique visit is a set of all user actions that took place within 30 minutes. After this time and starting a new event, this is a new unique visit.

Sound notifications

To help your clients not miss a single message from the agent, we have expanded the triggering rules by a new action that alerts the client with sound notifications.

If you want to set up an sound notifications, follow the same procedure as when creating a new rule as described in the introduction to this section. After filling out the name of the new rule, select the type of sound notification. You can play the sound before selecting it by clicking the Play icon. The rule can be arbitrarily combined with other conditions.

Automatic reply

The Rules options also include auto-reply settings. Automatic messaging helps operators to stay in touch with the customer at the moment of congestion, but also helps with longer client inactivity in chat.

Automatic messages will be shown to customers in the chat according to the specifics you specify. In addition to the name and content of the automatic message, you can specify the conditions under which the message will be sent to the client. You can choose the time period after which the message should be sent, as well as what event the countdown should start from. You can also set criteria based on the customer's browser language.

Ignore email

You can also set conditions for ignored emails in the Rules section. If you do not want to receive spam messages or out of office auto-replies, please visit the rule settings.

Select the rule name and Ignore E-mail action. You can then select one or more conditions that the assigned mailbox will follow. You can set the conditions by sender, subject, or body of the e-mail message.

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